Refund Policy

This Refund Policy applies to Products purchased through our website. It does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Consumer Contracts Regulations”), which cannot be excluded by this Refund Policy.

Digital Products

Digital Products, including PDFs, templates, journals, workbooks, Courses, and Memberships, are supplied as digital content not on a tangible medium. Under the Consumer Contracts Regulations, you ordinarily have a 14-day right to cancel a distance contract; however, that right is lost once we begin supplying the Digital Product to you, provided that:

• you have requested that performance begin during the cancellation period; and

• you have given your prior express consent to immediate performance and have expressly acknowledged that you will lose your right to cancel once performance begins.

At the point of purchase, you will be asked to provide this consent and acknowledgment. Once you have done so and access to, or download of, the Digital Product has begun, no refund is available in respect of that Digital Product on the basis of a change of mind, save as required by the “How to Request a Refund” section below or by the Consumer Rights Act 2015 where the Digital Product is faulty, not as described, or not fit for a particular purpose made known to us.

Nothing here limits your rights under the Consumer Rights Act 2015 in relation to digital content that does not meet the statutory quality rights, under which you may, depending on the circumstances, be entitled to a repair or replacement, and, where that is not possible or is not provided within a reasonable time and without significant inconvenience, a price reduction or a refund.

Affiliate Products

Where a Product is offered by a third party and promoted by us as an affiliate, referrer, or partner, including the programs referred to in our Earnings & Affiliate Disclaimer, the contract for that Product is between you and the third-party product owner, and not with us. Refunds, cancellations, and any other remedy in respect of such a Product are handled exclusively by that third-party product owner in accordance with their own terms. We do not process refunds for third-party affiliate products, and the Digital Products section above does not apply to them.

Physical Products

Books sold via Amazon KDP or IngramSpark

Where a book published under the Ashwynd Publishing House imprint is purchased through Amazon, another online retailer, or a bookshop supplied via IngramSpark, your contract of sale is with that retailer, and any right to return, exchange, or obtain a refund is governed by that retailer's own returns policy and applicable consumer law, and not directly by this Refund Policy.

Books and merchandise sold directly via our website

Where a book or item of merchandise is sold directly through our website and fulfilled by a print-on-demand supplier on our behalf, returns and replacements are processed in accordance with the relevant supplier's fulfilment procedures. Your statutory rights under the Consumer Rights Act 2015 in respect of goods that are faulty, not of satisfactory quality, or not as described remain enforceable against us as the seller, regardless of which supplier physically fulfils the order.

Future Coaching Services

We may in the future offer coaching, consulting, or similar services. Where such services are introduced, separate terms specific to those services, including a specific refund and cancellation policy, will be made available at the point of sale and will apply in addition to this Refund Policy. In the absence of separate terms, no refund will be available once a coaching or consulting service has been delivered, save as required by applicable law or as otherwise agreed with you in writing.

How to Request a Refund

To request a refund, or to raise a query about how this Refund Policy applies to a specific Order, please contact us at [email protected] or via the contact page of our website. Our Complaints Procedure applies if you are not satisfied with the outcome.